Quality Division

Division/Coordination/Unit	Quality Division
General e-mail address	welcome@fagg-afmps.be
General phone number	+ 32 2 528 40 00
Key tasks	To process the external complaints To carry out the internal audits To coordinate the external audits To provide the secretariat of the Audit Committee To maintain the policy on the handling of competing interests & to evaluate the declarations of interests and confidentiality undertaking of the staff and other people involved in FAMHP’s activities To organize and to coordinate the continual improvement exercises like assessment exercise of the operations and external satisfaction survey To provide the follow-up of the actions & to propose recommendations in the frame of continual improvement of the operations and in the quality assurance (CAPA) To carry out the internal control (risk management) To take part in the coordination of the public health inter-federal files (crisis) To manage the suggestions of improvement supplied by the staff To manage the quality management system including the quality documents and the standards