Through our website,social media and digital applications we ensure transparency of:

• information 
• services 
• procedures

You can rely on transparency on: 

• the steps of the procedures
• their duration

Our information is: 

• correct 
• reliable  
• regularly updated

Our language is: 

• clear 
• precise 
• comprehensible

Staff members are trained to ensure the readability of their texts. 
 

Deadlines are always communicated:

• the deadlines specified by regulation
• other deadlines 

If a deadline is extended (due to unforeseen circumstances), the new deadline will be communicated. 
You are always able to find out which deadline applies to you. 
 

You can contact someone in case of:

• questions 
• follow up of a case

Contact 

• Telephone 
  • +32 2 528 44 80  (normal rate) 
  • On working days  
  • From 8 am to 1 pm     
• e-mail welcome@fagg-afmps.be
• By post  
  Adress: Avenue Galilée 5/03
  1210 BRUSSELS
  BELGIUM

Procedures are handled automatically when possible: you do not have to take any action.

Our services are essentially digital.
You can access them:

• 24/7
• 7 days a week

We focus on your ease of use first when developing our online applications.
We offer support in using our digital applications.

We listen to your specific situation.

To the greatest extent possible, we answer through your preferred channel.

We use data already available from other public services (under the Only Once legislation).

We direct you to the competent service if your request is beyond our competence. 

Our services are constantly evolving. 
Your feedback is used to improve the services.